Terms and conditions
Last updated: 18 Aug 2026
1. Who we are
These terms govern your use of this website and the purchase of goods from SMARTAURA Pvt. Ltd. (“we”, “us”, “our”). By accessing the site or placing an order, you agree to these terms.
2. Use of the website
You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. We may suspend or restrict access where we reasonably believe there is misuse or a risk to security or other customers.
3. Orders and contract
Product descriptions and prices are shown as an invitation to treat. When you place an order, we will send an acknowledgement. A contract is formed when we accept your order and confirm it (for example by updating order status or confirming fulfilment in line with our processes). We may refuse or cancel an order in limited cases, such as unavailability, pricing errors, or suspected fraud; if we cancel after payment, we will refund in line with our Refund policy.
4. Prices and payment
Prices are as displayed at checkout unless stated otherwise. Taxes and delivery charges may apply as shown before you confirm payment. You must pay using the methods we offer. Payment processing is subject to the rules of the relevant payment provider and your bank or card issuer.
5. Delivery
Delivery timelines and carriers depend on the options shown at checkout and operational factors. Risk in the goods passes to you when they are delivered to the address you provide. If you do not receive a delivery within a reasonable time, contact us using the details on the Contact page.
6. Returns and refunds
Returns and refunds are handled in accordance with our Refund policy, which forms part of these terms.
7. Limitation of liability
To the fullest extent permitted by applicable law, we are not liable for indirect or consequential loss arising from your use of the site or purchase of goods. Nothing in these terms excludes or limits liability that cannot be excluded or limited under Indian law.
8. Governing law
These terms are governed by the laws of India. Courts in India shall have jurisdiction, subject to any mandatory consumer protections that apply to you.
9. Cookies and analytics
We use a small number of cookies to operate the site (for example, a session and an authentication cookie when you sign in) and, with your consent, Google Analytics 4 to understand how visitors use the site so we can improve it. Analytics is loaded with consent denied by default; nothing is recorded until you choose Accept all in the cookie banner. You can revisit this choice at any time via the Cookies link in the footer. We do not use advertising cookies and we do not sell personal data.
10. Contact
For questions about these terms, contact SMARTAURA Pvt. Ltd. via the Contact page.